Purple Panda (Supplies) Ltd Return & Refund Policy
Return & Refund Policy - Purple Panda (Supplies) Ltd
Effective Date: September 9, 2024
Company Information:
Purple Panda (Supplies) Ltd
Main Road, Tallaght, Dublin 24, D24HH7F, Ireland
Email: hello@purplepanda.ie
Phone: +353 1 5649548
Note: If it has been communicated to you that is your responsibility to return an item, please use the below return address, otherwise our customer service will arrange collection of the return item(s) form the order delivery address:
Return Address:
Purple Panda (Supplies) Ltd
Block 506, Grant’s Drive, Greenogue Business Park, Co. Dublin, D24 W56C, Ireland
Note: Please ensure all returns are sent to this address, as it differs from our main office.
Key Return Information:
Return period: 14 days from the date you receive your order
Restocking fee: No fee charged
Refund time: Processed within 10 business days upon receipt of returned items
Return shipping costs: Items will be collected from the delivery address unless our customer service have specified that your return must be shipped by you.
Return Policy Details
Return Window:
Your return period begins the day your product is delivered. If your order experiences shipping delays, don’t worry – we’ll adjust the return window accordingly to ensure you're fully covered.
Conditions for Returning Items:
- Order Cancellations:
- If your order has not yet been dispatched, contact us immediately at hello@purplepanda.ie to cancel. We will issue a full refund to your original payment method.
- Damaged Items Upon Delivery:
- Check on Arrival: Please inspect your package upon delivery.
- Report Damage: If your item arrives damaged, do not open any sealed products. Instead, contact us right away with photos and details of the damage at hello@purplepanda.ie.
- Resolution: Depending on your preference, we can arrange a replacement, return, or full refund for the damaged items.
- Manufacturing Defects or Warranty Issues:
- If you encounter any defects or issues covered under warranty, reach out to our customer service. We will help you resolve it with a repair, replacement, or refund in accordance with our warranty policy.
- Change of Mind:
- If you decide you no longer want the item, you can return it within 14 days of delivery, provided it is in its original, unused condition with all tags and packaging intact.
- How to Return: Email us at hello@purplepanda.ie to start the return process, and we’ll provide further instructions.
- Exchanges:
- If you would like to exchange an item, follow the return process as outlined for a change of mind. Once your return is accepted, you may place a new order for the desired item.
- Incorrect Items Received:
- Report Errors: If we send you the wrong product, please inform us immediately.
- Correction Process: We’ll arrange for the return of the incorrect item and send you the correct one at no additional cost.
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How to Initiate a Return:
- Contact Us: Email us at hello@purplepanda.ie with your order number and the reason for the return.
- Receive Return Instructions: Once we approve your return, we’ll send detailed instructions along with a return authorisation.
- Package the Return: Ensure the item is in its original condition with all packaging, tags, and any included accessories. Follow the return instructions provided.
- Return Label: We will email you a prepaid return label if the return is due to a defect or our mistake. Otherwise, return shipping is the responsibility of the customer.
Refund Information:
- Refund Process: After receiving and inspecting the returned item, we’ll notify you of your refund status. Approved refunds will be processed within 10 business days and credited to your original payment method.
- Confirmation: You will receive an email confirmation once the refund has been processed, including details such as the refund amount and payment method.
- Delayed Refunds: If you haven’t received your refund after 10 business days, first check with your bank or credit card company. If there’s still no record, contact us at hello@purplepanda.ie for further assistance.
- Missing Refunds: In rare cases where a refund is lost or doesn’t appear, we’ll open an investigation with our payment provider and issue a replacement refund if necessary. You’ll be kept informed throughout the process.
For further information or assistance with returns and refunds, please contact our customer service team at hello@purplepanda.ie.
Business Registration:
Purple Panda (Supplies) Ltd
Tax Number: IE3649932CH
Company Registration Number: 654610
Customer Service Hours: Monday to Friday, 9:00 AM – 5:30 PM
This policy is designed to give you peace of mind when shopping with us at Purple Panda (Supplies) Ltd.
